Primrose Suit Policies
An Outstanding Experience
At our Beauty Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Primrose Suit experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
If you need to cancel, and we understand it happens. Please give us a 24-hour notice. Cancellations with less than 24-hour notice may result in a $25.00 charge. This policy helps us make sure we have enough room for other bookings.
An appointment made within 24 hours of the scheduled service will be allowed to cancel up to 4 hours before the appointment time without a late charge cancellation.
Please be on time. We realize unexpected things happen throughout the day, but we also want to ensure full attention and commitments to our next client. If you are more than 10 minutes late, we may have to re-schedule you to another time.
Your happiness is our goal
Primrose Suit was built on world-class customer service and our performance guarantee. We want to make sure you are satisfied with your service. We are here to meet and hopefully exceed all expectations. If you are not satisfied with your service, we will be more than happy to have you back for a complimentary “re-do” so that you leave feeling happy and confident. All “re-do’s” must be scheduled within 3 days of the service and there will no refunds issued on services.
We are proud of our industry-leading products and want you to be satisfied with your purchase. But unfortunately, we will be unable to refund products that have been “opened”.
Color correction prices vary due to multiple color processes and a longer appointment time. Prices will be provided by your colorist during your consultation. A $25 deposit will be required upon scheduling your appointment.
PRODUCT RETURN POLICY
We care. Want to make sure you are totally happy with your purchase. Product returns must happen within 14 days of purchase, be accompanied by a store receipt and the product must unopened. If you paid by credit card, you may receive a credit on your card. NO CASH BACK will be given for any returns, under any circumstances.
After “no show” or missed appointments may be charged a $25.00 fee to the credit card on file. We have other great clients like yourself that could have enjoyed those appointment times and need to ensure availability.